Customer Supply Chain Operations Assistant Specialist
What You'll Be Doing?
• Be the day-to-day operational contact for your key accounts (national chains, discounters, cash & carry), from order receipt to delivery.
• Process customer orders end to end in SAP within 24 hours of receipt, in line with the order calendars, cut-off times and lead times agreed with each customer.
• Check prices, conditions and stock availability at order entry; resolve price mismatches and master data issues (product codes, prices, pallet configuration) with the customer and our master data team.
• Follow each order until delivery, manage open, partial and unfulfilled lines and keep the customer informed before they have to ask.
• Work with warehouse and transport teams to secure on-time delivery and solve delays before the delivery date.
• Record closure and rejection reasons accurately and reconcile service level and fill rate figures with customers every month.
• Collect promotion and activity plans and customer forecasts, and share them with planning in time.
• Prepare the data for monthly operational reviews with customers and follow up on the agreed actions.
• Record and follow up complaints, returns and deductions with Sales, Finance and the returns desk.
• Suggest improvements to the order-to-cash process and take part in projects such as EDI, automation and reporting.
Who We're Looking For
• University degree, preferably in Industrial Engineering,
• 0–2 years of experience in customer service, supply chain or logistics; internships in FMCG or retail are a plus,
• Good command of English, written and spoken,
• SAP SD knowledge is a plus,
• Analytical and detail-oriented, comfortable working with numbers and deadlines,
• A confident communicator who builds trust with customers and internal teams,
• Proactive, solution-focused and eager to learn and grow in supply chain.
The Opportunities of Joining Us:
At Evyap, you are not just joining a company; you are becoming part of a global success story. As a member of our team, you will have the opportunity to contribute to international projects, develop your capabilities, and help shape the future of our business. With a people-first approach, we offer a range of opportunities and benefits designed to support your growth and enhance your employee experience.
💻 Hybrid Working:
At Evyap, we offer a flexible working model that enables employees to work from the office three days a week and remotely two days a week. We also make office days more enjoyable through social events and special celebrations.
🌍 Global Opportunities:
Work as an expat in our offices across Indonesia, Malaysia, Russia, the USA, and Egypt, while gaining valuable experience through international projects and collaborations.
🚀 Learning & Development:
Through our monthly #TekİşimGelişim events, webinars, digital learning programs, and engaging development activities, we support your continuous growth and learning journey.
🎉 E-Joy Club:
Enjoy a vibrant social experience through activities focused on music, art, sports, and social responsibility initiatives, while building meaningful connections with your colleagues.
💼 Competitive Compensation:
Benefit from a competitive compensation package and strong union-supported benefits, including holiday, shoe, fuel, and food allowances.
🛍️ Flexible Benefits:
Through the Evystore application, you can personalize selected benefits and choose the options that best fit your needs and lifestyle.
🧴 Exclusive Products:
Experience our latest innovations through monthly product packages and enjoy special discounts at our on-site store.
If you want to grow in an innovative environment, build a career full of global opportunities, and become part of a team that believes in creating success together, we look forward to your application.
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