Customer Success Manager – B2B SaaS

Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience.

Hirex is the newest member of an HR / HR-tech ecosystem serving 300+ companies — built by the team behind anbean, now celebrating its 10th year, and Coderspace, celebrating its 7th. So while Hirex moves with the speed and energy of an early-stage startup, it stands on a decade of HR industry experience and an established client network.

Companies like Anadolu Hayat Emeklilik, AXA, Koton, Linktera, Mercedes-Benz, Paribu, Softtech, and Tüpraş already trust Hirex.

We are looking for a proactive Customer Success Manager to own our customer relationships end-to-end and become a core contributor to our early-stage growth. You will work directly with our co-founders and have real ownership from day one — this is a role for someone who wants to shape how customer success is done at a startup, not execute a playbook someone else wrote.

What you'll do

• Own a portfolio of B2B accounts end-to-end — from onboarding and training to adoption, renewal, and expansion.
• Run customer onboarding — set up new customers for success, deliver product training sessions, and make sure every account reaches value fast.
• Keep a constant pulse on your customers — stay close to them through regular check-ins, track usage and engagement signals, spot churn risk before it becomes churn, and intervene proactively.
• Be the voice of the customer — collect and structure product feedback, and work with the product team to turn it into improvements.
• Drive retention and growth — manage renewals and identify upsell and expansion opportunities within your portfolio.
• Support commercial efforts — join sales and partnership meetings where a customer perspective matters, and own the follow-ups.
• Work cross-functionally — collaborate with marketing on customer stories, case studies, and success-driven campaigns.

What we're looking for

• 2–3 years of experience in customer success, account management, or another customer-facing role — B2B SaaS or tech product experience is a strong plus.
• Comfort with learning a technical product deeply enough to train customers and run demos on your own.
• Excellent communication and relationship-building skills — you can handle a frustrated customer and a C-level stakeholder in the same day.
• Strong written and spoken English.
• A proactive, ownership-driven working style — you see a problem, you own it, you close it.
• Startup experience (or a clear appetite for the startup pace) is a plus.

How we work

We are always looking for "Managers of One" at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.

"A manager of one is someone who comes up with their own goals and executes them. They don't need heavy direction. They don't need daily check-ins. They do what a manager would do — set the tone, assign items, determine what needs to get done, etc."