IT Support Specialist
We are Invent Analytics
Invent Analytics is a fast-growing AI company providing Supply Chain and Pricing SaaS Solutions to the retailers around the world. This is an exciting time at Invent, as we are growing our client base, our product portfolio, and our teams to revolutionise the supply chain planning industry.
We are a group of bright, kind, and goal-oriented people working together to make retail better. We take pride in what we do. As a provider of award-winning enterprise-AI SaaS solutions that serve a growing international business with customers across the U.S., Europe, the Middle East, and East Asia, we make a measurable and meaningful difference for our customers every day.
Headquartered in the United States and with offices around the world, our team of 250+ people consists of young engineers and data scientists from the top CS and engineering programs working remotely out of our Istanbul, Philadelphia, Amsterdam, and Dubai offices.
For more information, visit www.inventanalytics.com
About the Role
We are seeking for a highly skilled and motivated IT Support Specialist to join our Infra and DevOps team. In this role, you will be responsible for administrating and ensuring the stability, security, and efficiency of our company's computer systems, networks, and cloud based solutions. This includes monitoring both on-premise and cloud systems, troubleshooting issues, managing access protocols, and implementing and executing backup and recovery procedures.
What You Will Do
- Monitoring and ensuring all parts of the IT systems are behaving as expected and corresponding alert mechanisms are in place upon any failures or interruptions.
- Maintains the servers, firewalls, DNS services and makes sure they are up-to-date and secured and backed up regularly to be restored in any incident.
- Resolves all end-user related queries, feedback, issues and complaints, installation and maintenance of personal computers and office devices.
- Improves requirement definitions by user feedback and support experience, thus improving quality of final solution.
- Monitors and keeps track of the maintenance of IT Asset and manages spare of all IT Asset inventory.
- Supports IT initiatives at the assigned areas; monitors, triggers and manages escalations and requests of end-users.
- Manages IT part of end-users’ onboarding and offboarding process, including account and access definitions and introducing information about the IT systems and security guidelines to the end users.
What We Are Looking For
Qualifications
- Minimum 1 year of relevant experience.
- Bachelor’s degree in Computer Science or related field
- Basic IT knowledge experience in addition to end-user support and project management skills.
- Strong end-user support skills and experience in PC setup, onboarding/offboarding processes, and general IT operations.
- Experience managing Atlassian products (Jira and Confluence)
- Experience of Windows applications (OS, Office) and System, network etc. infrastructure applications.
- Experience of Installation and maintenance of Windows Server, DNS, Active Directory etc. services.
- Experience in Network Administration, including VPN setup and firewall configuration.
- Experience managing identity and access management with Okta
- Experience with Web Server Infrastructure such as IIS, Apache, Nginx
- Experience with systems administration across both Linux (or other Unix OS) and Windows Servers.
- Experience with cloud services, account, and policy management on Azure, AWS and GCP.
- Experience on automating tasks via Python or other scripting tools.
- Ability to handle multiple projects and work under pressure.
- Good communication skills; English is a must
Preferred Qualifications
- Knowledge on ISO-27001 certification processes and guidelines.
- Familiarity with DevOps tools and CI/CD concepts including technologies such as Jenkins, Terraform, Docker.
- Knowledge on different cloud server and application infrastructures such as Kubernetes, Lambda, Function, FarGate, etc.
- Relevant certifications, such Azure Administration or AWS Solutions Architect are a plus.
- Know how on IT security practices
Life at Invent Analytics:
- Join great teammates across the globe: We consider ourselves anything but average!
- We love what we do: Our team has an exciting tech stack; Pyspark, Databricks, Python, and so on
- We work flexibly and remotely: Instead of spending time in traffic, we can spend this time with ourselves and our loved ones,
- Flat organization with a very strong entrepreneurial culture,
- We provide monthly fixed contribution to internet bill and fun packets (Netflix, Amazon Prime etc.)
- We care about your health and support it with comprehensive private health insurance
- We support your career growth with Udemy, Medium, HBR and other learning tools
- At Invent Analytics, you have extra off days for different occasions (birthday, moving day, maternity & paternity leaves etc.)
- Great people make the perfect match: We have a powerful referral bonus for the friend you refer, bring to buddy!
- Work hard, play harder, unlimited fun at work: All-day snacks at the office, team activities, social club meetings, annual retreats, monthly happy Friday drinks and other celebrations. Also, we love gaming and so have a Game Master at Invent! (We really mean it when we say we love it!)
- At Invent Analytics we celebrate and reward our successful teammates who have won awards in arts and sports!
- We care about social responsibility and that's why we have a community! Invent Analytics gives you the opportunity to make a real difference in people's lives. Our Invent Social Responsibility Club works for educational scholarships and donations, supports young talents by sponsoring them, raises money by running on behalf of non-governmental organizations in marathons etc.
- We believe that we will be more productive when we achieve our work-life balance. We support the Invent social clubs for their hobbies; painting, tennis, football and more!
Diversity, Equity and Inclusion
Invent Analytics provides equal employment opportunities, and we strive for a diverse and inclusive workplace. We are together without discrimination of nationality, gender, belief, age, disability, marital status, sexual orientation. For us, diversity means embracing all the features that make us unique.
Corporate Social Responsibility
Working at Invent Analytics gives you an opportunity to make a difference in people’s lives. Invent Social Responsibility Club activities include;
- Grants scholarships at four different educational institutions
- An Earthquake fund where Invent matches employee donations 1:1 for underprivileged students
Invent the Future with Us
Does this sound like your next dream job? Let's get you started!
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