Account Manager

About Paribu

Founded in 2017, Paribu has been playing a key role in the development of Türkiye’s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 210 crypto assets.

In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting culture, arts, sports, and education.

Why join Paribu?

Paribu works with curious, innovative, and impact-driven professionals who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in technology, design, strategy, operations, or beyond, you will be part of a team shaping the future of finance.

Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu’s vision of delivering fast, easy, and secure experiences.

The impact you’ll make

At Paribu, you will play a critical role in managing and growing our enterprise client portfolio within a SaaS and digital asset custody ecosystem. As an Account Manager, you will:

• Own and manage relationships with enterprise clients, particularly within banking and financial services
• Ensure seamless client onboarding, reducing time-to-live by building scalable onboarding kits and standardized operational procedures
• Act as the primary point of contact between clients and internal teams, managing all post-go-live communication
• Drive client adoption and engagement, ensuring active and effective use of our products and services
• Develop and execute retention strategies to maximize customer loyalty and minimize churn risk
• Conduct regular business reviews to demonstrate product value, performance, and impact
• Collaborate closely with Finance and Legal teams to support commercial structuring, contract negotiations, and compliant client engagements
• Identify and drive upsell and cross-sell opportunities to expand account value and grow revenue
• Analyze and optimize manual processes to create scalable, efficient client management workflows

Key competencies

We value skills and potential as much as experience. To thrive in this role requires:

• 7+ years of experience in enterprise account management or client success, preferably within SaaS, FinTech, or financial services
• Proven experience managing banking or financial institution clients, including post-implementation relationship ownership
• Experience leveraging AI-driven analytics and insights to inform account strategies and optimize client engagement
• Strong track record in driving client onboarding, product adoption, and lifecycle management
• Ability to identify and execute upsell and cross-sell opportunities, while proactively developing new business within existing accounts and client networks to drive sustained revenue growth.
• Strong strategic thinking with the ability to translate client needs into scalable business solutions
• Solid understanding of SaaS platforms, APIs, and digital asset custody solutions is a strong advantage
• Experience in analyzing and optimizing manual processes to build scalable and efficient workflows
• Excellent communication and stakeholder management skills, with the ability to engage senior decision-makers
• Hands-on experience with CRM tools such as Salesforce or HubSpot
• Strong analytical skills with advanced proficiency in Excel
• Experience in contract management and commercial negotiations
• Fluent English is a must

The advantages of being at Paribu

We care about our team’s growth and well-being. Here's what you can look forward to:

• Meal allowance – Generous support with a flexible meal card.
• Private health insurance – Comprehensive coverage for employees, including spouse and children.
• Commuting support – Financial support for commuting based on your office route.
• S.O.S. leave (10 days) – Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
• Birthday leave – One extra day off during your birthday month.
• Language learning support – Resources to enhance English communication skills.
• Personal development support – Budget for exploring hobbies, attending professional courses, and personal growth.
• Well-being & health platform – Access to digital health and wellness services, including mental health support, and well-being resources.
• Relocation allowance – Financial support for relocation within a 15-km radius of the Paribu’s office.
• Top-tier work equipment – High-performance devices and all the essential tools you need to do your best work.
• Cultural events – Enjoy concerts, theater, cinema, and sports tickets through company-sponsored raffles.

The hiring journey

From application to onboarding, here's a step-by-step look at your journey with Paribu.

1. Application: Submit your application online.

2. Initial screening: People Team reviews your resume.

3. Interview process: Meet with hiring managers and team members.

4. Assessment tests / Case study: Complete a case study or technical test to help us better understand your problem-solving and technical skills.

5. Offer & onboarding: If it’s a great fit, you will be welcomed on board.

Application process

Should you have already applied, here are two essential facts about the process:

• While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
• All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.

In accordance with applicable data protection regulations, please note the following:

You have been informed that my personal data is processed by Paribu Teknoloji A.Ş. (“Paribu” or “Company”) through the “Paribu Teknoloji A.Ş. Clarification Text on the Protection of Personal Data for Employee Candidates” prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.