SabancıDx
SabancıDx SabancıDx
SabancıDx

As SabancıDx, Turkey’s pioneering technology company, we offer innovative solutions in technology, digital and analytical fields that our customers need in a strong competitive environment. With our advanced data analytics, cybersecurity, technology services and solutions, as well as our new generation digital transformation products we have developed, we accompany you and prepare your company, which you want to carry to the future with strong steps, end-to-end to the changing and digitalizing world.

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Process Specialist

İstanbul, Türkiye
Full-time
Hybrid

SabancıDx: the Future is Today! 🚀

Discover SabancıDx!

As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future technological demands with our managed technology services and products developed for digital transformation.

Offering a single point of service for cloud solutions and managed services, we empower businesses with innovative technology solutions that enhance productivity and success. Through our AI-Powered Hybrid Cloud Solution Center, we combine global capabilities with local needs to deliver flexible and reliable solutions for our clients in Turkey and around the world.

With our operational experience and solutions in technology, we contribute to the transformation processes of Turkey's established institutions. Supported by strong partnerships and a growing ecosystem, we are here to manage and sustain today’s digital journey most effectively.

Because the Future Is Today! 🌍 Learn more about Our’s strong solutions that shape tomorrow. 👉🏻 https://www.sabancidx.com/en/about-us

Role Overview:

Responsibilities:

  • Ensure the management and implementation of assigned processes and policies in compliance with operational standards.
  • Monitor the adherence of other departments and employees to the processes, take necessary actions to address non-compliance, and provide training when needed.
  • Track change and release requests through the Service Management Application, ensuring accurate status updates at each phase.
  • Define, measure, report, and take actions to improve process KPIs. Prepare and present analyses, KPI results, drill reports, and presentations to relevant units.
  • Oversee the annual and periodic budget, income, and expense tracking for responsible teams and business units.
  • Prepare, monitor, and conduct audits for Quality Management System documentation.

Qualifications:

  • Experience in IT Service Management.
  • Strong knowledge of ITIL processes and ISO20000 standards.
  • Familiarity with ISO22301 and ISO27001 standards.
  • Excellent verbal and written communication skills with strong process management abilities.
  • Experience with project management tools and processes.
  • Strong problem-solving and root cause analysis skills.
  • Experience in team management, budget planning and tracking, and financial analysis.
  • 5+ years of experience in the Information Technology sector.


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