Operations Support Specialist

Roles and Responsibilities

• Monitoring daily operational workflows
• Ensuring coordination between internal teams and, when required, with customers
• Tracking ticketing systems and monitoring tools (e.g., Service Core, Service Manager, Zabbix, Sitescope, Pingdom, Dynatrace, etc.)
• Following reports, dashboards, and process documentation, and taking necessary actions based on alerts
• Identifying improvement areas within processes and sharing them in coordination with technical leads
• Contributing to workload reduction initiatives through automation, RPA, or AI-based tools
• Having basic to intermediate knowledge of Microsoft and Linux operating systems
• Being familiar with virtualization systems (e.g., VMware)
• Having sufficient English proficiency to read and understand technical documentation
• Providing first-level support for customer requests and service interruption tickets, and escalating when necessary

Qualifications

• You will be part of the Bulutistan team in this role.
• Bachelor’s degree in a relevant field (preferably Computer Programming, Computer Engineering, or Management Information Systems)
• Preferably experience working in data center environments
• At least 1 year of experience in a similar role within technology companies
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Knowledge of monitoring tools (e.g., Zabbix, Sitescope, etc.)
• Strong written and verbal communication skills
• Detail-oriented, organized, proactive, and a strong team player
• Ability to work in shifts
• For male candidates: military service completed or postponed for at least 5 years
• Residing in Ankara