SabancıDx
SabancıDx SabancıDx
SabancıDx

As SabancıDx, Turkey’s pioneering technology company, we provide innovative digital and technological solutions that empower our customers in a highly competitive environment. With advanced data analytics, cybersecurity, and next-generation digital transformation products, we support companies on their journey to a digital future — end to end.

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Operations Support Specialist

Ankara, Türkiye
Full-time
On-site

SabancıDx: the Future is Today! 🚀

Discover SabancıDx!

As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future technological demands with our managed technology services and products developed for digital transformation.

Offering a single point of service for cloud solutions and managed services, we empower businesses with innovative technology solutions that enhance productivity and success. Through our AI-Powered Hybrid Cloud Solution Center, we combine global capabilities with local needs to deliver flexible and reliable solutions for our clients in Turkey and around the world.

Because the Future Is Today! 🌍 Learn more about Our’s strong solutions that shape tomorrow. 👉🏻 https://www.sabancidx.com/en/about-us


Roles and Responsibilities

  • Monitoring daily operational workflows
  • Ensuring coordination between teams (internal teams and, when necessary, customers)
  • Monitoring ticketing systems and monitoring applications (Service Core, Service Manager, Zabbix, Sitescope, Pingdom, Dynatrace, etc.)
  • Tracking reports, dashboards, and process documents and taking necessary alert actions
  • Observing improvement areas identified in processes and sharing them in coordination with technical leads
  • Contributing to workload reduction efforts by utilizing Automation / RPA or artificial intelligence tools for routine tasks
  • Having beginner or intermediate familiarity with Microsoft and Linux operating systems
  • Having knowledge of virtualization systems (e.g., VMware)
  • Having sufficient English proficiency to read documentation
  • Providing first-level resolution for customer requests and service interruption calls, and escalating when necessary

Qualifications

  • Graduated from relevant university departments (preferably Computer Programming, Computer Engineering, or Management Information Systems)
  • Preferably experienced in working within data centers
  • At least 1 year of experience in technology companies or a similar role
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
  • Knowledge of monitoring applications (Zabbix, Sitescope, etc.)
  • Strong written and verbal communication skills
  • Detail-oriented, organized, proactive, and a strong team player
  • Able to work in shifts
  • For male candidates, completion of military service
  • Residing in Ankara


Here in SabancıDx, our journey is to find the best version of ourselves and to create the best future together. 🌱

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