Customer Operations Specialist

SabancıDx: the Future is Today! 🚀

Discover SabancıDx!

As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future technological demands with our managed technology services and products developed for digital transformation.

Offering a single point of service for cloud solutions and managed services, we empower businesses with innovative technology solutions that enhance productivity and success. Through our AI-Powered Hybrid Cloud Solution Center, we combine global capabilities with local needs to deliver flexible and reliable solutions for our clients in Turkey and around the world.

With our operational experience and solutions in technology, we contribute to the transformation processes of Turkey's established institutions. Supported by strong partnerships and a growing ecosystem, we are here to manage and sustain today’s digital journey most effectively.

Because the Future Is Today! 🌍 Learn more about Our’s strong solutions that shape tomorrow. 👉🏻 https://www.sabancidx.com/en/about-us

About the Role

We are seeking a Customer Operations Specialist to join our dynamic team. The ideal candidate will play a crucial role in supporting the sales team, ensuring smooth operational processes, and contributing to the overall efficiency of our business functions.

Job Responsibilities

• Provide operational support to the sales team.
• Track orders and monitor sales processes.
• Ensure regular updates of CRM systems.
• Management and tracking of billing and collection processes.
• Prepare weekly and monthly sales reports.
• Respond to customer inquiries promptly and accurately.
• Coordinate with relevant departments (Sales, Finance, Procurement, Legal, etc.) to contribute to process improvement.
• Monitor opportunities from e-auction platforms.
• Follow up on tenders and prepare necessary documents.

Qualifications

• Bachelor's degree (preferably in Business Administration, Economics, or related fields).
• Minimum of 3 years of experience in sales support or operations.
• Proficient in MS Office programs (especially Excel).
• Strong knowledge of CRM processes and tools.
• Team-oriented with an analytical mindset.
• Excellent communication skills and a solution-oriented approach.
• Experience in working with e-auction platforms is a plus.
• Familiarity with tender processes and document preparation.
• Proficiency in English (both written and spoken)
• Strong problem-solving skills and the ability to work independently when needed.

Please find detailed information about the processing of your personal data in the Employee Candidate Privacy Notice We kindly ask you to make sure that your requests do not include sensitive personal data (race, ethnicity, political opinion, philosophical belief, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures, biometric and genetic data).

#together,

#with curiosity,

#with courage.