Customer Success Manager

SabancıDx: the Future is Today! 🚀

Discover SabancıDx!

As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future technological demands with our managed technology services and products developed for digital transformation.

Offering a single point of service for cloud solutions and managed services, we empower businesses with innovative technology solutions that enhance productivity and success. Through our AI-Powered Hybrid Cloud Solution Center, we combine global capabilities with local needs to deliver flexible and reliable solutions for our clients in Turkey and around the world.

Because the Future Is Today! 🌍 Learn more about Our’s strong solutions that shape tomorrow. 👉🏻 https://www.sabancidx.com/en/about-us

Role Overview

We are looking for a Customer Success Manager to join our team at SabancıDx. In this role, you will be responsible for ensuring the successful delivery of services and projects, meeting customer expectations while maintaining budget, timeline, and quality standards. You will collaborate closely with customers to understand their needs and develop strategic solutions that maximize value.

Responsibilities

• Managing end-to-end delivery of services and projects, ensuring timely, budget-conscious, and high-quality execution
• Engaging with customers to understand their expectations, challenges, and business needs
• Acting as the primary point of contact for customers throughout the service/project lifecycle
• Collaborating with internal teams and subcontractors to ensure smooth implementation and operation
• Monitoring service levels, resolving customer issues within SLA limits, and ensuring customer satisfaction
• Tracking project performance, including scope, budget, and quality, and preparing regular reports
• Managing project financials, including revenue, cost control, invoicing, and financial forecasting
• Identifying risks and opportunities, taking proactive measures to mitigate risks and enhance outcomes
• Negotiating scope extensions and change requests when necessary

Qualifications

• Bachelor’s degree in engineering, business, or a related field
• Minimum 6 years of experience in project management, preferably in IT services or infrastructure
• Proven ability to manage large, complex projects with multiple stakeholders
• Strong commercial awareness and ability to contribute to contractual and financial matters
• Excellent communication, interpersonal, and leadership skills
• Strong analytical and problem-solving abilities, with the ability to handle multiple projects simultaneously
• Knowledge of project management methodologies and best practices (PMP certification is a plus)
• Fluency in English and willingness to travel when required

Here in SabancıDx, our journey is to find the best version of ourselves and to create the best future together. 🌱

Please find detailed information about the processing of your personal data in the Employee Candidate Privacy Notice We kindly ask you to make sure that your requests do not include sensitive personal data (race, ethnicity, political opinion, philosophical belief, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures, biometric and genetic data).