Operations Manager

Sipay, Electronic Money and Payment Services Inc. is a fintech company with a dynamic and innovative perspective in the field of payment systems, brings together under one roof the digital wallet infrastructure, transactions with or without cards, money orders, mobile operations, and all other alternative payment methods. Providing extensive solutions with an administrative staff that has worldwide experience and an expert research and development team, Sipay holds the PCI-DSS certificate, which is the world standard for high security. By offering easy-to-use, reliable, and fast solutions to both users and member businesses, Sipay continues to work with dedication in the field of e-money and payment systems.

We are looking for a Operations Manager for our growing Operation team.

Qualifications:

• Bachelor’s degree (preferably in Business Administration, Economics, Industrial Engineering, Banking, Management Information Systems, or a related field),
• Minimum 4–5 years of experience in financial operations or transaction-related processes within the financial sector,
• At least 1 year of experience in team management,
• Hands-on experience with Admin Panels and systems such as FinFlow,
• Solid understanding and experience in Wallet, Virtual POS, and Physical POS systems and their operational flows,
• Strong skills in data extraction, error analysis, and reconciliation using system panels,
• Advanced proficiency in English (both written and spoken), -The role will work with global counterparts and clients; hence this is a must requirement.
• Advanced proficiency in MS Office programs (especially Excel),
• Experience in developing automated reports using tools like Google Sheets,
• Strong problem-solving and analytical thinking skills, with a keen eye for identifying errors and verifying data accuracy,
• A team player with a high sense of responsibility and a proactive approach to collaborative work.
  
  Responsibilities:
• Ensure timely preparation of POS, refund, transaction control, turnover, bank reconciliations, and other operational reports,
• Provide onboarding training and process briefings to newly joined team members,
• Distribute daily operational tasks among the team and ensure proper follow-up,
• Identify and prioritize operational errors, and initiate resolution processes with relevant teams,
• Perform reconciliation and matching controls between ERP systems and external panel data,
• Monitor automated reporting tools and manually check any data not captured by the system,
• Report weekly on team workload and performance to the manager,
• Identify areas for process improvement and provide actionable suggestions,
• Take a leading role in knowledge sharing and problem-solving within the team,
• Open and/or track the process for records such as terminal and vendor registrations.
  
  

Why Join Sipay?

🚀Be part of a rapidly growing fintech ecosystem

💻 Hybrid working model

🌍 Innovative, dynamic and collaborative work environment

📈 Career development and learning opportunities

🚗Travel allowance

🍽️Food allowance

🏥Individual health insurance

🎂Birthday leave

🎁Welcome kit

👋Buddy process

💻Training with Sipay Academy

🍹Fun breaks

💳Sipay Card

🏆Advantages of Sipay

🚴‍♀️MultiSport gym card for your health and well-being

🥦 Nutritionist service in the office

☕A barista in the office

If you are ready to make your mark, apply now and let’s build the future together! 🚀

As Sipay Elektronik Para ve Ödeme Hizmetleri Anonim Şirketi , which has the title of data controller, we show the utmost sensitivity for the processing and protection of the personal data of our employee candidates in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and its secondary regulations (together "KVK legislation"). With this Privacy Notice, we would like to inform you about the personal data processing activities carried out by our Company for you, our employee candidates.