Senior Service Desk Specialist

Sipay is an innovative financial technology company founded in 2019, designing products and services tailored to the financial needs of both businesses and individuals. As Turkey’s most valuable fintech company, Sipay offers a financial marketplace that enables businesses to monitor and manage their entire financial landscape from a single platform, while providing unbiased access to all available financial options. This empowers companies facing the challenge of managing the present and preparing for the future to make the most informed decisions.

Offering a wide range of up-to-date, fast, easy, secure, and innovative payment solutions, Sipay also leads the industry with its customer-centric approach.

Rapidly progressing on its path to becoming a global fintech leader, Sipay was recognized in both 2023 and 2024 as Turkey’s fastest-growing electronic money and payment institution in Deloitte Technology Fast 50. In 2023, it was ranked 187th on the Deloitte Technology Fast 500 EMEA list, and in 2024, Sipay climbed 68 spots to reach 119th place. Additionally, Sipay earned certification in the Great Place to Work program and was also included in the Happy Place to Work® Turkey 2025 list, which recognizes the best employers each year.

We are looking for a Senior Service Desk Specialist for our growing Technology team!

Qualifications:

• Advanced experience within the Microsoft 365 ecosystem
• Strong technical expertise in Entra ID, Exchange Online, and Intune administration
• Solid knowledge of Active Directory, GPO, OU, and authentication processes
• Advanced troubleshooting experience with Windows 11 and Microsoft 365 applications
• Basic/intermediate network knowledge covering TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Experience in end-user support, hardware, and peripheral devices
• Strong problem-solving and Root Cause Analysis approach
• At least intermediate-level PowerShell knowledge
• Experience working with IT ticket/helpdesk systems

Nice to Have:

• Experience with Hybrid AD / Entra ID and large-scale user and device environments
• Familiarity with ITIL, ITSM, SLA, and KPI processes
• Knowledge of Microsoft Defender, Purview, and endpoint security
• Microsoft certifications such as MS-900, MD-102, AZ-104, SC-300, or similar

Required Tools & Skills:

• Microsoft Entra ID: User & group management, licensing, MFA, Conditional Access, SSO, Enterprise Applications, Hybrid Identity
• Exchange Online: Mailbox, Shared Mailbox, Distribution List, M365 Groups, mail flow & delivery troubleshooting
• Microsoft Intune: Device Enrollment, Configuration Profiles, Compliance Policies, App Deployment, Windows Autopilot
• Microsoft 365: Outlook, Teams, OneDrive, SharePoint, and Admin Center
• Active Directory: User/group management, GPO, OU, and authentication
• PowerShell: Automation of daily IT operations and user-related tasks
• Network: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting
• Plus: Exchange Online PowerShell, Entra ID / Intune PowerShell, Microsoft Graph API

Key Responsibilities:

• Manage the daily operations of Microsoft 365, Entra ID, Exchange Online, Intune, and Active Directory environments
• Manage user, access, licensing, mailbox, group, and device administration processes
• Manage MFA, Conditional Access, SSO, Hybrid Identity, and user synchronization processes
• Manage Windows device enrollment, configuration, compliance, application deployment, and Autopilot processes
• Resolve end-user issues related to Windows 11 and Microsoft 365 applications quickly and effectively
• Troubleshoot mail, authentication, network, endpoint, and hardware-related issues
• Track and resolve IT requests through the ticketing system in line with SLA targets
• Perform root cause analysis for recurring issues and develop permanent solutions
• Simplify manual operations and improve efficiency through PowerShell and automation tools
• Contribute to endpoint security and device hardening initiatives
  

Why Join Sipay?

🚀 Be part of one of Türkiye’s fastest-growing fintech ecosystems

🌍 Thrive in an innovative, collaborative, and fast-paced work environment

📈 Continuous learning and career growth opportunities

🚗 Transportation allowance

🍽️ Meal allowance

🍳 Complimentary breakfast and lunch at our campus

🏥 Private health insurance

🎂 Birthday leave

🎁 Welcome kit

👋 Buddy Program to support your onboarding journey

🎓 Learning & development opportunities through Sipay Academy

💻 Access to LinkedIn Learning

🍹 Fun social breaks and team events

💳 Sipay Card and exclusive employee benefits

🚴 MultiSport Plus membership support

🔠 English language training support

🥦 Access to an on-site nutritionist

🫂 Social clubs and wellbeing activities

☕ An in-house barista to keep you fueled throughout the day

If you are ready to make your mark, apply now and let’s build the future together! 🚀

As Sipay Elektronik Para ve Ödeme Hizmetleri Anonim Şirketi , which has the title of data controller, we show the utmost sensitivity for the processing and protection of the personal data of our employee candidates in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and its secondary regulations (together "KVK legislation"). With this Privacy Notice, we would like to inform you about the personal data processing activities carried out by our Company for you, our employee candidates.