Head of Global Payments Operation

Sipay, Electronic Money and Payment Services Inc. is a fintech company with a dynamic and innovative perspective in the field of payment systems, brings together under one roof the digital wallet infrastructure, transactions with or without cards, money orders, mobile operations, and all other alternative payment methods. Providing extensive solutions with an administrative staff that has worldwide experience and an expert research and development team, Sipay holds the PCI-DSS certificate, which is the world standard for high security. By offering easy-to-use, reliable, and fast solutions to both users and member businesses, Sipay continues to work with dedication in the field of e-money and payment systems.

We are looking for a Head of Global Payments Operation!

Job Summary
As Sipay expands globally The Head of Global Payments Operation will lead the formation of Payments Operation team ensuring succesful set up and smooth operation of end-to-end payment processes, optimizing operational performance and ensuring regulatory compliance in the new markets. The ideal candidate will have expertise in global payment ecosystems, strong leadership skills, and a proven track record of managing, high-volume transaction environments.

Qualifications:

• Bachelor’s degree in Finance, Business, Economics, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in Payments Operations at financial institutions (banks) or fintechs.
• Knowledge of global payment systems, including card networks (Visa, Mastercard), SWIFT, SEPA, ACH, and digital payment methods.
• Proven experience managing high-volume, cross-border payment operations.
• Understanding of regulatory frameworks and compliance requirements in multiple jurisdictions.
• Leadership and communication skills, with the ability to influence and align stakeholders at all levels.
• Analytical mindset with experience leveraging data to drive decision-making and operational improvements.
• Familiarity with modern payment technologies and trends (e.g., APIs, open banking, cryptocurrencies).
• Fluency in English.

Preferred Skills:

• Experience working with payment service providers (e.g., Stripe, Adyen, PayPal) and financial institutions.
• Background in scaling payment operations for high-growth companies or global enterprises.
• Proficiency in project management methodologies (e.g., Agile, Six Sigma).
  
  

Responsibilities:

Operational Excellence:

• Oversee the end-to-end payments lifecycle, including transaction processing, settlement, reconciliation, and reporting.
• Ensure operational efficiency, scalability, and reliability of payment systems across multiple regions and currencies.
• Monitor key performance indicators (KPIs) to drive continuous improvement in transaction success rates, processing times, and cost efficiency.

Compliance and Risk Management:

• Ensure adherence to global regulatory requirements, including anti-money laundering (AML), know your customer (KYC), and data protection standards (e.g., GDPR, PCI-DSS).
• Mitigate risks related to fraud, chargebacks, and operational disruptions.
• Maintain strong relationships with regulatory bodies, financial institutions, and payment service providers.

Team Leadership and Development:

• Build and lead a high-performing global payments operation team, fostering a culture of collaboration.
• Mentor and develop team members, ensuring alignment with organizational goals.
• Manage resource allocation, budgeting, and vendor relationships to support operational needs.

Stakeholder Engagement:

• Collaborate with cross-functional teams, including product, engineering, legal, and customer support, to deliver seamless payment operation experiences.

As Sipay Elektronik Para ve Ödeme Hizmetleri Anonim Şirketi , which has the title of data controller, we show the utmost sensitivity for the processing and protection of the personal data of our employee candidates in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and its secondary regulations (together "KVK legislation"). With this Privacy Notice, we would like to inform you about the personal data processing activities carried out by our Company for you, our employee candidates.